Insights
Our thought incubator where you can learn more about trends, opportunities and challenges around digital customer experience.
BeMoto Invests In Lokulus C/Ex Tech Pulse As It Continues Ambitious Growth Curve
“Good digital customer service is critical to our business as a modern, efficient, service oriented business with a strong reliance on flexible and remote digital technology, so it’s imperative we have the tools in place to support that.” Mathew...
The profound and supercharged benefits of AI to customer experience
The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps forever. Turing, who after the war wrote programming manuals, published papers on mathematical...
Customer Experience Trends and Tactics 2021
Is it really nearly 2021? Many of us are looking at our calendars right now, blinking twice, wondering how on earth we are entering Q4, of what has been an eventful 2020. It is at this time of year that three year business plans are being...
What is Robotic Process Automation?
When exploring the tools and technologies that can help improve your CX, you will hear the term 'RPA' mentioned - Robotic Process Automation. Now it sounds pretty self-explanatory, but what does it actually mean and how will it benefit you and your...