Insights

Our thought incubator where you can learn more about trends, opportunities and challenges around digital customer experience.

What is Robotic Process Automation?

What is Robotic Process Automation?

When exploring the tools and technologies that can help improve your CX,  you will hear the term 'RPA' mentioned - Robotic Process Automation. Now it sounds pretty self-explanatory, but what does it actually mean and how will it benefit you and your business? As part of a series of posts from the team here at Lokulus, we'll be looking at some of the most common phrases and abbreviations in the business and giving you some top-level, no-jargon definitions, along with a sprinkle of etymology and

The profound and supercharged benefits of AI to customer experience

The profound and supercharged benefits of AI to customer experience

The late great mathematician and World War II code breaker Alan Turing once asked: ‘Can machines think?’ – and that same question applies today, perhaps forever. Turing, who after the war wrote programming manuals, published papers on mathematical biology and founded the discipline of artificial intelligence, said, in 1950: > “We can only see a short distance ahead, but we can see plenty there that needs to be done”. The Cambridge Dictionary describes Artificial Intelligence as: > ‘The study

Customer Experience Trends and Tactics 2021

Customer Experience Trends and Tactics 2021

Is it really nearly 2021? Many of us are looking at our calendars right now, blinking twice, wondering how on earth we are entering Q4, of what has been an eventful 2020. It is at this time of year that three year business plans are being finalised and naturally Companies are looking at the future. There is no doubt that the pandemic of 2020 has shifted human behaviour on a global level, and we know 2021 promises some great opportunities, and new sets of challenges, especially how we all inter